OUR BOOKINGS & POLICIES
CATERED EVENT BOOKINGS & POLICIES
Deposit of 25% of the approved estimate total is due at the time of booking to reserve our services. An additional 50% due 2 weeks prior to the event date. Finalized balance is due upon completion of the event once we have calculated final labour & consumption costs, in pre-arranged circumstances this may extend 24 hours from event end.
We aim to make each and every event as seamless and stress free as possible for our clients. Special circumstances may be observed during the planning process if pre-arranged. Please communicate your needs with us during our preliminary meetings and we’ll do our best to accommodate any reasonable requests and requirements.
CATERED EVENT CANCELLATION POLICIES
In the unforeseen event of a cancellation following the initial booking – clients forfeit the initial 25% deposit. Cancellations less than 2 weeks prior to the event – clients forfeit the initial 25% + 50% deposits collectively.
Cancellations within 1 week of the event – finalized balance of the approved estimate total becomes due in full. Unfortunately there are no exceptions with our policies due to the involved logistical nature of our business. Thank you in advance for observing our policies & procedures.
CATERED EVENT FINE PRINT
An 18% gratuity will be applied to all food, beverage and service totals of onsite catered events.
We accept payment by cheque, electronic funds transfer, cash or credit card (Visa, MasterCard & American Express). For any credit card payments over $1500.00 a 2.5% levy fee will be charged to the final event invoice.
CORPORATE OFFICE CATERING BOOKING & PAYMENT POLICIES
48hours notice preferred for corporate orders. We will make every effort to accommodate orders with less notice if possible.
This is to ensure the quality of our menu items and to observe the daily order deadlines of our suppliers. Orders are considered official upon a generated quote and confirmation email or telephone call.
CORPORATE OFFICE CATERING CANCELLATION POLICIES
More than 24hours – We will reschedule an alternate delivery time/date which works for you less a 10% admin fee of the invoice total.
Less than 24hours – Payment due in full. No reschedules or refunds may be granted.
PLEASE NOTE OUR REQUESTED GUIDELINES AND MINIMUM ORDERS.
THANK YOU IN ADVANCE!
48 hours notice for orders is always appreciated. We will do our best to accommodate orders with less notice.
$100.00 for breakfast / $200.00 for lunch minimum orders required for delivery service
$15.00 flat fee delivery on orders less than $300.00 (before tax)
*FREE DELIVERY ON ORDERS OVER $300.00 (before tax)* Downtown Calgary and surrounding area.
*Please note that within the menus some of our items have set minimum quantities*
Plateware & cutlery Food Works is proud to offer Verterra & Aspenware eco disposable solutions for our clients. Alternatively we can provide real porcelain, cutlery and linen napkins if desired – please inquire for pricing
Our disposable cutlery cost is $1.50 per person (includes appropriate plate, fork, knife, spoon & napkin)