OUR BOOKINGS & POLICIES

CATERED EVENT BOOKING & PAYMENT POLICIES

Deposit of 50% of the approved estimate total  is due at the time of booking to reserve our services for the date.  An additional 25% due 2 weeks prior to the event date. Finalized balance is due upon completion of the event once we have calculated final labour & consumption costs, in pre-arranged circumstances this may extend 24 hours from event end.

We aim to make each and every event as seamless and stress free as possible for our clients. Special circumstances may be observed during the planning process if pre-arranged. Please communicate your needs with us during our preliminary meetings and we’ll do our best to accommodate any reasonable requests and requirements.

CATERED EVENT CANCELLATION POLICIES

In the unforeseen event of a cancellation following the initial booking – clients forfeit the initial 50% deposit. Cancellations  less than 2 weeks prior to the event – clients forfeit the initial 25% + 50% deposits collectively. Cancellations within 1 week of the event – finalized balance of the approved estimate total becomes due in full. Unfortunately there are no exceptions with our policies due to the involved logistical nature of our business. Thank you in advance for observing our policies & procedures.

 


CORPORATE OFFICE CATERING BOOKING & PAYMENT POLICIES

48hours notice preferred for corporate orders. We will make every effort to accommodate orders with less notice if possible.   This is to ensure the quality of our menu items and to observe the daily order deadlines of our suppliers. Orders are considered official upon a generated quote and confirmation email or telephone call.

CORPORATE OFFICE CATERING CANCELLATION POLICIES

More than 24hours  – We will reschedule an alternate delivery time/date which works for you less a 10% admin fee of the invoice total.
Less than 24hours  – Payment due in full. No reschedules or refunds may be granted.


PLEASE NOTE OUR REQUESTED GUIDELINES AND MINIMUM ORDERS. THANK YOU IN ADVANCE!

48 hours notice for orders is always appreciated. We will do our best to accommodate orders with less notice

$100.00 for breakfast / $200.00 for lunch minimum orders required for delivery service

$15.00 flat fee delivery on orders less than $300.00 (before tax)

NEW  *FREE DELIVERY ON ORDERS OVER $300.00 (before tax)*  Downtown Calgary and surrounding area

*Please note that within the menus some of our items have set minimum quantities*

Plateware & cutlery Food Works is proud to offer Verterra & Aspenware eco disposable solutions for our clients. Alternatively we can provide real porcelain, cutlery and linen napkins if desired – please inquire for pricing

Our disposable cutlery cost is $1.75/person ( includes appropriate plate, f/k/s & napkin)

Navigating next steps amidst the 2020 Covid -19 pandemic

The reach of the current Covid-19 pandemic has had an unprecedented impact, not only here at home but globally in such a short period of time. We continue to monitor the situation and adapt accordingly as things unfold. We hope that this finds you and your loved ones healthy and safe as we all continue to navigate the next few months together.

Our approach to this challenging time is to support our valued clients in any way that we can. With regards to 2020 catered event bookings, should your event require a mandatory or forecasted postponement we are committed to working with you and your vendor team to confirm a new date and event plan honoring your current investment until a suitable date is secured.

If you have any questions or simply wish to open the communication around the details of your 2020 catered event booking with us please feel free to get in touch with us at any time via email at info@food-works.ca or via telephone at 403-804-7775 (bold)

Sending you and yours all the very best as we move forward together,

The Food Works Craft Catering family

‘There is no education like adversity……”

~Benjamin Disraeli

Thanks!

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